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from the article:
Start by asking why it is that Healthcare.gov is not as good as
Amazon.com or Kayak.com. One answer is that the government is not good
enough at deploying information technology. However, I think that is
only a shallow answer.
The deeper answer is that when we look at Kayak and Amazon, we are
seeing the survivors that emerged from an intense tournament. In this
tournament, thousands of competing firms fell by the wayside.
Competitors tried many different business models, web site designs,
business cultures, and so on.
Healthcare.gov did not emerge from this sort of competition. It came about because Congress passed a law.
Central to my approach to economics, and that of other economists who
are variously called Austrians or market-oriented economists or
Smith-Hayek economists or what have you, is the respect that we have for
the evolutionary process by which markets produce innovation and
excellence. My sense is that what divides us from pundits like Brooks
and Shields, and even from most economists, is the credit that we assign
to market evolution rather than elite expertise as a process for
solving problems.
Source: Arnold Kling, "David Brooks and Mark Shields on ObamaCare," askblog.com, November 17, 2013
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